Privacy & Data Handling Policy
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BACKGROUND:
We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, ("Our Site") or deals with our Company, and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested at the point you start using Our Website.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| "Account" | means an account that may be required to access and/or use certain areas and features of Our Site; |
|---|---|
| "Cookie" | means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 13, below; and |
| "Cookie Law" | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003, the UKGDPR 2021, and the UK Data Protection Act 2018. |
Information About Us
Our Website Platform is owned and operated by Bidzzo co Ltd., trading as www.bidzzo.com. Our Company Registered Office address and contact details are 3rd Floor, 207 Regent Street, London, W1B 3HH, United Kingdom. Our Principal place of business is via our Website and office located above.
Our Data Protection contact is BidZZo Co. Ltd, 3rd Floor, 207 Regent Street, London, W1B 3HH.
2. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
3. What Is Personal Data?
3.1 For the purposes of this Privacy Policy, "personal data" has the meaning given under the UK General Data Protection Regulation (UK GDPR) as incorporated into UK law by the Data Protection Act 2018, together referred to in this Policy as the "Data Protection Legislation.
3.2 Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
4. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
b) The right to access the personal data we hold about you. This policy will tell you how to do this.
c)The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 14 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 14 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 14.
It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from your local Business or Consumer Advice Bureau.
If you are located in the United Kingdom or European Union, you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office. We would welcome the opportunity to resolve your concerns ourselves, so please contact us first.
5. What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see our tables for more information about our use of Cookies and similar technologies and our Cookie Policy. We do not collect any 'special category' or 'sensitive' personal data or personal data relating to children or data relating to criminal convictions and/or offences.
| Type of Data Collected | How We Collect the Data |
|---|---|
| Identity Information including name, title or salutation, DOB, address. | Via your emailing us or opening any account or Profile with us. |
| Contact information including address, email address and phone number. | Via your contacting us or opening any account or Profile with us. |
| Submission or uploading of any personal documents or information, connections to your other devices etc. | Via the submission functions where indicated. You should check compatibility between Our Website and any third-party. |
| Opening and account with us, Profile information including interests, browsing history, User activity, preferences, dealing with other Users and login details. | Via your use of our Website and any account. |
| Technical information including IP address, browser type, browsing history, usage details. | Via the cookies placed in our Website. Some are temporary some are permanent. |
| Data from third parties and Us, including mailing and marketing preferences, offers, news, announcements and push notifications. | Via any cookies placed in our Website, on your device and associated links. |
6. How Do You Use My Personal Data?
6.1 To comply with the Data Protection Legislation, we are required to identify the lawful basis under which we process each category of personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
| What We Do | What Data We Use | Our Lawful Basis |
|---|---|---|
| Creating and managing your account | Identity and Contact details | Contract |
| Operating and securing our Platform | Login details, technical data | Legitimate Interests |
| Processing purchases via PayPal | Transaction-related data | Contract |
| Fraud prevention and identity verification | Identity documents, address | Legitimate Interests / Legal Obligation |
| Providing customer support | Contact details | Legitimate Interests |
| Sending marketing communications | Email address | Consent |
| Analytics, advertising and performance tracking | Cookie identifiers, IP address | Consent |
6.2 With your permission and/or where permitted by law, we may also use your personal data for our own marketing purposes, which may include contacting you by email, text message, App Messaging System or post with information, news, and offers on our products and services. You may also receive updates, information and offers from any third-party plugin you join with, for example linking your own health or smart devices to the Website. You will not be sent any unlawful marketing or spam from Us. You also acknowledge that We may from time to time send updates and messages via Our App Messaging System, the terms of which shall be covered by Our Privacy Policy. Please contact Us if you have any questions or wish to opt-out of this service.
6.3 We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, The UKGDPR and other applicable Data Protection Regulations. You will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with any third-parties for marketing purposes and you will also be able to opt-out at any time. You will have complete control in adding, deleting or restricting services you wish to engage in via Our Website.
6.4 In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This is where we are obliged to release your data to appropriate investigative government or police bodies, for the purposes of crime prevention and fraud detection. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
7. How Long Will You Keep My Personal Data?
7.1 We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Once your account is deactivated, Your personal data may be kept by Us for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept), unless specifically deleted by your request:
| Type of Data | How Long We Keep It |
|---|---|
| Identity Information | For a period of up to 3 years. |
| Contact information | For a period of up to 3 years. |
| Business information including any purchases or transactions with the Website. | For a period of up to 3 years. |
| Payment information | For a period of up to 7 (seven) years. |
| Profile or account information | For a period up to 3 years. |
| Technical information | For a period of up to 3 years. |
7.2 We retain each category of personal data only for as long as is necessary for the purposes for which it was collected. The retention periods listed above are determined based on the following criteria:
- Contractual and operational necessity:
We retain identity, contact, and account information for up to 3 year safter account deactivation to allow users to reactivate their accounts, resolve disputes, investigate misuse, and maintain accurate business records.
- Legal and regulatory obligations:
Payment-related data (such as transaction IDs and accounting records) must be retained for 7 years to comply with UK tax, accounting, anti-fraud, and financial reporting requirements.
- Fraud prevention and security:
Certain technical and behavioural data may be retained for up to 3 years after account deactivation to detect misuse, protect our Platform, and assist in investigations of fraudulent activity.
- User-initiated deletion:
If you request erasure of your data, we will delete or anonymise your information sooner, unless we are required to retain certain elements for legal or regulatory reasons.
- Contact and communication records:
Messages, enquiries, and customer support logs are retained for up to 3 years to ensure continuity of service, resolve complaints, and for auditing and compliance purposes.
All retention periods are reviewed regularly to ensure they remain appropriate and aligned with the principles of the Data Protection Legislation.
8. How and Where Do You Store or Transfer My Personal Data?
8.1 We store your personal data on secure servers located within the United Kingdom and, where necessary, within the European Economic Area (EEA).
If we transfer your personal data outside the UK or EEA, we will ensure that such transfers comply with the Data Protection Legislation. This means that your data will only be transferred where:
- the destination country has been granted an adequacy decision by the UK Government;
- the transfer is governed by Standard Contractual Clauses (SCCs) or other approved safeguards; or
- another legally recognised transfer mechanism is in place.
We ensure that all third parties processing your personal data on our behalf do so only under strict contractual terms that require them to protect your information to UK GDPR standards.
We also implement appropriate organisational and technical security measures to protect your data, including access controls, confidentiality obligations, encryption of data in transit where applicable, and procedures for managing any data breaches in accordance with our legal obligations.
8.2 In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours and will inform affected individuals without undue delay, in accordance with our legal obligations.
9. Do You Share My Personal Data?
9.1 We do not sell or trade your personal data. We only share your personal data where it is necessary to operate our business, fulfil our contract with you, comply with our legal obligations, or where you have provided consent.
9.2 We may share your personal data with the following categories of third-party service providers:
- Payment Processors (e.g., PayPal) for secure transaction handling
- Analytics and Advertising Providers (e.g., Google) where you have consented to non-essential cookies
- Email and Communication Services for sending updates and notifications
- Identity Verification Services, where applicable
- IT and Hosting Providers that support our Platform
Each third-party acts as a processor on our behalf and is bound by contractual obligations to protect your personal data to the standards required by UK GDPR.
We will only share personal data for marketing where you have given us explicit consent.
9.3 If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
9.4 In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, such as a court order, or the instructions of a government authority.
10. How Can I Control My Personal Data?
10.1 In addition to your rights under the Data Protection Legislation, set out in Part 4, when you submit personal data via Our Platform, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account.
10.2 If you are in the UK, you may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ("the TPS"), the Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference Service ("the MPS"). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications from Us that you have consented to receiving.
11. Can I Withhold Information?
11.1 You may access certain areas of Our Platform without providing any personal data at all. However, to use all features and functions available on Our Platform you may be required to submit or allow for the collection of certain data.
11.2 You may restrict our use of Cookies. For more information, see our Cookie Policy https://bidzzo.com/cms.php?page=cookies_policy
12. How Can I Access My Personal Data?
12.1 If you want to know what personal data we hold about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request". There is no fee for this disclosure request.
12.2 All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 14. To make this as easy as possible for you, a Subject Access Request Form is available for you to use upon request. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
12.3 There is not normally any charge for a subject access request. However, if your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee of £30.00 may be charged to cover our administrative costs in responding.
12.4 We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
13. How Do You Use Cookies?
13.1 Our Platform uses cookies and similar technologies to improve functionality, enable essential site operations, and, with your consent, to analyse usage and personalise advertising.
13.2 In accordance with the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR, non-essential cookies (including analytics and marketing cookies) will not be set on your device unless you give us your explicit consent through our cookie banner or consent management platform (CMP). You may accept, reject, or customise your cookie preferences at any time.
13.3 Cookies used by our Platform fall into the following categories:
- Strictly Necessary Cookies: These are essential for the operation of our Platform and do not require consent.
- Functional Cookies: These enhance your user experience and preferences.
- Analytics Cookies: These help us understand usage patterns via tools such as Google Analytics (require consent).
- Marketing Cookies: These are used for personalised advertising, such as Google Ads and Facebook Pixel (require consent).
13.4 Analytics and marketing services used on our Platform only operate when you have granted consent. Our implementation supports Google Consent Mode v2, meaning Google will adjust data collection based on your cookie preferences.
13.5 The analytics service(s) used by Our Platform use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Platform, it does enable us to continually improve the Website, making it a better and more useful experience for you.
13.6 In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
13.7 You can choose to delete our Cookies and analytics on your computer or device at any time, however you may lose any information that enables you to access Our Platform more quickly and efficiently including, but not limited to, login and personalisation settings. A consent and opt-in/opt-out selection is available for your perusal and use when you first start using this website.
13.8 Our Site may contain Advertising plugins known as Functional Cookies. Functional Cookies also contain smart-cookie technology, whereby you can be tracked or followed through your browsing, and targeted advertising or offers can be made due to your preferences. Most of this would take place via the Google Pixel plugin or Facebook Pixel.
13.9 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
14. How Do I Contact You?
For enquiries about personal data and data protection, including any subject access request, please use the following details (for the attention of "The Controller of Data"):
Our Data Protection Contact: BidZZo Co. Ltd, 3rd Floor, 207 Regent Street, London, W1B 3HH
Email: support@bidzzo.com
15. Changes to this Privacy & Data Policy
15.1 This policy is reviewed annually or whenever we introduce new data processing activities, such as new analytics tools, marketing services, or user features that may affect the way personal data is used.
15.2 Any changes will be immediately posted on Our Platform and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations. We recommend that you check this page regularly to keep up to date.
LAST UPDATED: 19/11/2025
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