What is the BidZZo store?

The BidZZo store is an online store where items can be purchased using your E-Wallet funds, Credit card, Debit card or PayPal. The store will have a wide range of items ranging from BidZZo merchandise to Music & Books to electronic accessories. 

NOTE: Items in the store are subject to availability. 

What does the ‘Cost per Bid’ mean?

Each auctioned item has a 'Cost per Bid’ which is the bid fee set for the auction.

Can I get a refund on a unopened or defective product.

Yes you can, please see our refund policy for more information on product refunds.

What is a ´Highest Unique´ bid?

This is a ‘Unique’ bid placed by a sole bidder that is closest to the ‘Max Price’ at the end of the auction, the ‘highest unique' bid wins the auction.

Are all products original?

All our products are brand new and sealed in their original packaging unless specifically stated in the auction’s Product description.

How do I change my password or details?

To change your password or details, all you need to do is the following:
1. Login
2. Click on ‘My account’
3. Click on the tab 'Change Password' or 'Show/Edit My Details'.

NOTE: Some details can’t be edited once you've registered so please use our contact us form to email customer service. 

I am trying to register but it says my username is already taken

In this case you will have to choose a different username, Sorry.

Do I pay for delivery?

No, Deliveries are FREE of charge to locations in the United Kingdom & Northern Ireland unless specifically stated otherwise in the auction page.

How can I pay for the products I’ve won?

Paying for won auctions can be done by using a valid credit card, debit card or by PayPal alternatively if you have funds in your ‘E-Wallet’ this can be used to pay for products you've won. We do not accept payments over the phone.

What does ‘Bid Quota’ mean?

Each auctioned item has a ‘Bid Quota’ which is the number of bids set for the auction.

Can I get a refund on Credit Packs I have purchased?

Yes, you will be eligible for a refund on a Credit Pack/s if you have not used any Credits from a Credit Pack to bid in an auction.

Please see our refund policy for more information on credit pack refunds.

Do the products come with a warranty?

All our products come with a full manufacturer’s or supplier’s warranty unless specifically stated in the auction's Product description.

Where do you deliver to?

We deliver, to locations in the United Kingdom only.

Deliveries to some less accessible areas could incur a delivery surcharge of £10 - £15. These areas include portions of Scotland, Wales, Northern Ireland, Islands (including the Shetlands and the Isle of Man, Jersey and Guernsey), Cornwall, Northumberland, PO Boxes and BFPO addresses

How do I pay for bidding?

You will be required to purchase Credit Packs to bid. Credit Packs can be paid for by using a valid Credit card, Debit card or by PayPal, alternatively if you have funds in your ‘E-Wallet’ this can be used to pay. We do not accept payments over the phone.

All Bids must be paid for in advance

I am trying to register but it says my email address is already in use

You may already have an account with us, perhaps try entering your e-mail address in the forgot password page. This will send your password to you if you've previously signed up with us.

What can I do if I forgot my username or my password?

If you remember the email address you've registered with, please use the forgot password page. Your username and password will be sent to this email address.
However, if you forgot the email address, you’ll have to contact our customer service via our contact us form.

What is a ´Unique´ bid?

This is a bid placed by a sole bidder but is not the closest to the ‘Max Price’

I have filled out and submitted the registration from but I haven’t received the confirmation email, what do I do?

Please check your ’spam’ and ‘junk’ email folders first. Confirmation email is sent automatically and immediately after registration, so it may have been accidentally caught by your 'spam filter'. If you still can’t find the confirmation email, please send an email to our customer service via our contact us form

Please include as much information as you can about your registration, like your name, username the email address you used to register. This will help in locating your details faster.

How do I subscribe or unsubscribe from receiving the BidZZo Newsletter?

1. Login
2. Click on ‘My account’
3. Click on the tab 'Newsletters'.

What is a ´Non-Unique´ bid?

This is a bid that was placed by two or more bidders. A ‘Non-unique’ bid does not compete, and cannot win the auction.

How does the ‘Countdown timer’ work?

Each auctioned item has a ‘Countdown timer’ the ‘Countdown timer’ will display ‘Waiting…’ until the auction is close to the ‘Bid Quota’ set. Once the ‘Countdown timer’ starts it indicates the amount of time left before the auction ends.

How secure are your payment methods?

We partner with well-established & reputable payment processor(s) for online payments. We take your privacy and security seriously.

NOTE: we do not store any of your financial information.

How long until I receive my product?

Your won item will start being processed as soon as payment is made and confirmed as received by Us, then the winning item will be sent to you. Please see our Delivery Information page for delivery times.

I do not live in the United Kindgom. Can I still participate on bidzzo.com?

BidZZo Co. Ltd Limited currently operates a website in the United Kingdom.

Only users from this country are able to participate in our auctions at this time. Users based outside of the UK will not be able register or participate on bidzzo.com 

NOTE: Items will only be sent to valid UK addresses.

Can I refund my unused Credits Packs if I close my account?

No sorry, Credit Packs are non-refundable on account closure.

What does the ‘Max Price’ mean?

The ‘Max Price’ is the highest bid price that can be offered in an auction. Our system will not accept higher bids than the maximum price set. 

For example, if the ‘Max Price’ in an auction is £29 then £29.01 and higher will not be accepted by our system.

What is a ´Ruled Out´ bid?

A bid is ruled out of the auction if one of the following applies: 
- The bid is positioned 4th in a row of the same bidder, in the top 10.
- The bid is the 10th bid of the same bidder that is positioned in the top 50. 
A ruled out bid does not compete, and cannot win the auction.

I want to close my account?

To close your account,

Please send an email to our customer service via our contact us form consenting that you would like - your account to be closed.

Important: - If you close your account, you won’t be able to re-register with bidzzo.com using the email address for 2 months. Please note that you will lose any Paid/Free Credits or E-Wallet funds you currently have in your account.

What should I do before I start bidding on BidZZo?

1. Read our Terms & Conditions  and our FAQ's thoroughly. 
2. Read our Responsible Bidding Guide.
3. Read our Tips & Advice.
4. Set your budget - it's very important to have a bidding budget and to follow it accordingly.

I have received a damaged or faulty product, what should I do?

Apologies for the inconvenience caused. On rare occasions it is possible that an item might not work or become damaged in transit during the delivery process.

·         In the event that the product you received is faulty: 

Firstly, check that it actually is faulty. Check the manufacturer's web site or call their helpline. Many common problems are easily solved without having to return the product. 

If this does not solve the problem, please contact customer service using our contact us form and we will instruct you from there. Please have the Auction ID, Your username and the serial number of the product ready so we can quickly locate your order.   

Please DO NOT send the item back to us without contacting us first. This could result in a delay between return of your item and a replacement being dispatched. If your product does need replacing, we will contact you and let you know what to do.

What does ‘Ending Soon’ mean?

When the countdown timer starts for an auction it will display ‘Ending Soon’ also identified by the colour ‘Yellow’. it is still possible to place bids.

It says I have reached my winning limit and can no longer bid in this auction!?

In the interest of fairness to all users we have a win limit system active.

A user can win: 

1. a maximum of 3 products in any 24 hour rolling period, and 
2. a maximum of 6 products in any 7 day rolling period, and 
3. a maximum of 12 products any 30 day rolling period.

Example: If a user was to win 12 products within a 25 day period, he would not be able to bid for the next 5 days. Once the 30 day rolling period has elapsed the user would be allowed to bid again. 

Please refer to 'Win Limits' tab in the 'My Account' area for information regarding your current auction limit status and allowances.

Can I return a product that I have won in an auction?

Yes, you can return a product that you have won provided that the product is unopened or defective. Please get in touch with our customer service via our contact us form and include the following information: 

·         Auction ID and Username 
·         Reason for returning the product

Note: We can only offer a refund on the final price of the product you have won in the auction and not on the cost of the Credits placed (on that product), or the delivery costs unless item is defective.

What happens if I select the same bid twice?

If you accidentally duplicate a bid you have previously placed, you will not be charged and your original bid will not be cancelled.

What does Auction ‘Ending Today’ mean?

This is an auction where it will end before the end of the day, also identified by the colour 'Orange'. It is still possible to place bids.

Do I get a refund if I return the product?

Following the right return procedure and subject to our refund policy, we can only offer a refund on the final price of the product you have won in the auction and not on the cost of the Credits placed (on that product), or the delivery costs unless returned product is defective.

Can I place more than one bid?

Placing more than one bid is recommended, as it will increase your chances of winning the auction. Also by doing this you will have an indication as to where your bids stand against bids placed by other users.

Why do you request verification before a won item is dispatched?

For the prevention of fraud and In the interest of fairness to all users verification may be requested prior to dispatch of a won item to ensure that the item is being sent to a genuine user and/or correct address. 

For more information about User Verification see our terms & conditions

What happens if I select the same bid price as someone else?

 If you select the same bid price as someone else, your bid will cancel out theirs. You will be charged for this bid, however, this can, if used in the right way, can help to insure you win.

When do friend referral rewards become available?

The reward funds you receive from the friend referral scheme will build up in your ‘Reward Balance’, Every 14 days the amount in your ‘Reward Balance’ will move to ‘Available Amount’ where it can then be transferred to your E-Wallet. Funds in your E-Wallet can be used to purchase credits, Pay for won auctions and Purchases items from our BidZZo store.

What does Auction ‘Ending Now’ mean?

This is an auction that will end within 1 hour. It is still possible to place bids.

What happens if someone else selects the same bid price as me?

Unfortunately, your bid price will be cancelled out, becoming ‘Non-Unique’ Therefore you should re-bid, with a new ‘Unique’ bid price.

How will I know when the auction has ended?

The Auction will be marked “ENDED”.

Can I bid on lots of auctions at once?

Yes, there is no limitation. But make sure you are familiar with the limits on the products and/or won auctions you are actually allowed to win within any 30 day rolling period.

When do auctions end?

An auction will end when the ‘Countdown timer’ starts and reaches “00:00:00”.

Will I be charged for each bid?

Yes, each bid you place has a participation fee ‘Cost per Bid’, the cost of a bid is indicated in the auction page when logged in.

How will I know if I’ve won an auction?

Once the auction has ended, if you are in 1^st place on the leaderboard you are the winner. You will also receive an e-mail notifying you that you have won the auction.

Can I bid at night?

Yes you can, All Highest Unique Auctions are active 24 hours a day.

I won an auction, what happens next?

When the auction ends, you will be notified by email that you have won, you must accept and pay for the won auction within 7 days. After this point, you will forfeit the won item. bidzzo will assumes that, despite winning the item, you do not wish to avail yourself of its purchase, Shipping fee (if applicable) is required to deliver the item to the winner.

Note: The price of the won item is:

1. The final auction price when the timer reaches zero (if applicable) plus 
2. Shipping & handling (if applicable)

When do new auctions start?

Usually auctions with popular products will reopen straight after the previous one ends. By joining our Facebook, following us on Twitter, agreeing to receive our newsletters, you will be updated with new auctions and products.

Which browser is best to use?

Google Chrome and Mozilla Firefox are most compatible with our server/website. Using either one of these browsers may reduce any lag time on the site during auctions. We also recommend if you are using Google Chrome, Mozilla Firefox or even any of the other major browser please ensure your browser is fully up to date. 

How does the Beginner Auctions add-on work?

We would like to give new users a better chance of winning their 1^st auction so to accomplish this we have ‘Beginner Auctions’.

How it works is simple, Users that haven’t yet won an auction can participate in auctions where all other participants also haven’t yet won. This way new users do not have to bid against more experienced users.

How does the Reward Auction add-on work?

This type of auction is designed to reward users who buy credits instead of relying on free bids, friend referral bonus etc.

How it works is simple, every credit purchase comes with 2 day’s (48 Hours) worth of reward time, this reward time will allow the user to participate in reward auctions. Once the reward time has fully depleted the user will need to top up their reward time to continue bidding in the reward auctions.

How does the 100% Off Auction add-on work?

This means that the winner of the auction will not have to pay the final auction price, however shipping is still payable (If Applicable).

How does the Free Shipping Auction add-on work?

This means that there is no shipping & handling charge for this auction. Only the final auction price will be payable (If Applicable).

Can I change my mind once I have placed a bid?

No, once you have placed your bid it will affect the order of the other participant’s bids placed in the auction.